FAQ on Personalized Items

Frequently Asked Questions

How long does it take to make my order?

Every piece from Timeless Motifs is made with care, just for you. Because each item is handcrafted and personalized, please allow 1-3 business days for production before your order ships. During busy seasons or holidays, production may take a little longer — we'll always keep you in the loop. Once your order is on its way, you'll receive a shipping confirmation with tracking details.

Can I return or exchange a personalized item?

Because personalized and engraved items are made uniquely for you, we're unable to accept returns or exchanges on custom orders — unless there's an error on our end. If we made a mistake with your personalization, please reach out to us within 7 days of receiving your order and we'll make it right. We take great pride in our craftsmanship and want you to love every piece.

What if my item arrives damaged?

We package every order with care, but we know that sometimes things happen in transit. If your item arrives damaged, please contact us within 7 days of delivery with a photo of the damage and your order number. We'll work quickly to send you a replacement or find a solution that makes you smile. Your happiness means everything to us.